Account error has Capital One customers seeing double

Posted by On 12:57 AM

Account error has Capital One customers seeing double

January 3 at 3:05 PM
People walk past a Capital One banking center in New York’s financial district in 2013. (Brendan McDermid/Reuters)

Capital One customers around the country awoke Wednesday to see multiple charges for the same debit card transactions on their accounts.

“We’re currently experiencing technical difficulties where some bank branch customers today are seeing duplicate postings for debit card transactions,” said Capital One spokesperson Amanda Landers in an email. “We’re working to resolve as quickly as possible and apologize for this inconvenience.”

It was not immediately clear how the errors occ urred or how many customers were affected. Capital One said customers should check their accounts online for updates, and no one affected would be responsible for any fees incurred.

Landers said “customers will be credited for the inaccurate postings related to this issue. Customers can continue to access their accounts and services via our online banking, mobile app, branches and ATMs.”

Twitter was full of messages from angry customers complaining of multiple charges for the same transaction against their checking accounts.

“I had a negative $50 in my account and I thought I had at least $1,000 in there,” said Dean Robinson, who lives on Capitol Hill in Washington, D.C. “I’m not the best financial manager of my money, but I usually don’t make a mistake like that.”

Robinson, 49, who works in technology, said he spent 50 minutes on hold before a Capital One employee immediately put money into the debit account and said the mix-up would be s traightened out by the end of Wednesday.

“She said the issue would be resolved by tomorrow,” he said. “When we hit midnight, those extra pending charges will disappear and the balance should go back to normal.”

McLean, Va.-based Capital One Financial Group has 49,900 employees and was founded in 1994. The Fortune 100 firm had $350 billion in assets, $240 billion in deposits and revenue of $25.5 billion as of its 2016 fiscal year.

Source: Google News US Business | Netizen 24 United States

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